Delivery Policy

At Wisrod Shop, we strive to deliver your orders promptly and securely. This Delivery Policy outlines our delivery options, times, fees, and procedures.

1. Delivery Areas

We currently deliver to all major cities and towns in Zimbabwe, including:

• Harare
• Bulawayo
• Chitungwiza
• Mutare
• Gweru
• Kwekwe
• Masvingo
• Other areas (delivery fees may vary)

2. Delivery Times

Delivery times depend on your location and the delivery method selected:

• Standard Delivery: 2-5 business days
• Express Delivery: 1-2 business days (available in select areas)

Delivery times are estimates and not guaranteed. Delays may occur due to weather, logistics issues, or events beyond our control.

3. Delivery Fees

Delivery fees are calculated at checkout based on:

• Your location
• The size and weight of your order
• The delivery method selected

Free delivery may be available for orders over a certain amount. Check our promotions for details.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. Use this number to track your order on our website or the courier’s tracking portal.

5. Delivery Process

Our delivery process includes:

• Order Confirmation: You will receive an email or SMS confirming your order.
• Dispatch Notification: You will be notified when your order is dispatched.
• Delivery Attempt: Our courier will attempt to deliver your order to the provided address.
• Proof of Delivery: You or an authorized person must sign for the delivery.

6. Failed Deliveries

If delivery is attempted but unsuccessful, we will:

• Leave a notification with instructions for redelivery or pickup.
• Attempt redelivery on the next business day (additional fees may apply).
• Hold the package for pickup at our nearest location if redelivery is not possible.

7. Delivery Instructions

You can provide special delivery instructions at checkout, such as:

• Preferred delivery time
• Safe drop-off location
• Contact person at the delivery address

8. International Deliveries

Currently, we do not offer international delivery. Our services are limited to Zimbabwe.

9. Contact Us

If you have questions about our delivery policy, contact us at:

Wisrod Shop
Email: sales@wisrodshop.com
Phone: +263 77 123 4567