Return Policy

At Wisrod Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within the specified timeframe for a refund or exchange, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, in its original condition, and in the original packaging.
• Be returned within 14 days of delivery.
• Include a receipt or proof of purchase.

Certain items are non-returnable, including:

• Perishable goods
• Custom or personalized orders
• Items marked as final sale

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer service team at sales@wisrodshop.com or +263 77 123 4567 to request a return.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will provide you with return instructions, including the return address and any required documentation.
4. Pack the item securely in its original packaging and include all accessories.
5. Ship the item to the provided return address. You are responsible for return delivery costs unless the return is due to our error.

3. Refund Process

Once we receive and inspect your return, we will:

• Send you a confirmation email.
• Process your refund within 5-7 business days.
• Credit the original payment method used for the purchase.

Refunds are issued for the purchase price of the item, excluding delivery fees.

4. Exchanges

If you prefer an exchange, we will process it once the returned item is received and inspected. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at sales@wisrodshop.com with:

• Your order number
• Photos of the damaged item and packaging
• A description of the issue

We will arrange for a replacement or refund at no additional cost to you.

6. Return delivery

You are responsible for the cost of return delivery unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable delivery method.

7. Contact Us

If you have questions about our return policy, contact us at:

Wisrod Shop
Email: sales@wisrodshop.com
Phone: +263 77 123 4567